Ella's Here To Help
Common Questions
Answers to common questions regarding booking, services, and what to expect.
What is your cancellation policy?
Please cancel or reschedule at least 24 hours before your appointment. The first late cancellation is free, but a card on file will be required to book again. Upon a second late cancellation, you will be charged 50% of the service cost.
What happens if I'm late to my appointment?
Please message Ella as soon as possible. Depending on timing, your service may need to be adjusted or rescheduled.
Do you offer free color adjustments?
Yes. If something feels off, reach out as soon as possible so Ella can talk through a complimentary adjustment.
How do I know which service to book?
If you’re unsure, Ella will help you choose the right service based on your goals, hair history, and inspiration photos.
Can I bring someone with me to my appointment?
Yes, feel free to bring others. The more the merrier.
How should I prepare for a color appointment?
Bring inspiration photos and be ready to share your hair history, including previous color or lightening services.
Do you sell or recommend professional hair products?
Yes. Ella can recommend professional products to help maintain your color, shine, and hair health at home.
What payment methods do you accept?
Ella accepts cash or card.
How often should I schedule maintenance appointments?
It depends on your service and goals. Ella will recommend a maintenance schedule during your appointment.
Need More Answers?
Fill out the contact form, and Ella will get back to you within 24 hours!
